Terms & Conditions

All ticket holders shall have agreed to accept and comply with the following terms and conditions.

  1. All tickets sold by KRU Studios Sdn. Bhd. are in its capacity as the Event Promoter.
  2. “KRU25 – The Musical by KRU” (“Event”) will be held on the 4th, 5th and 6th May 2018 from 8.30pm to approximately 10.30pm at Istana Budaya (“Venue”), Kuala Lumpur.
  3. Audience will be allowed to enter the hall starting from 8.00pm and door closes at 8.20pm.
  4. All seats are numbered, with the exception of “Fanatik Standing Zone”.
  5. Advanced bookings to purchase tickets are open from 28th September 2017 onwards, however reservations will be based on the designated zones as stated in the Floor Plan.
  6. The Floor Plan is for the advanced bookings of seats based on zone locations only. Notice will be given to advance purchasers by email when the final seat numbers are available nearer the date.
  7. Priority will be given to advance purchasers of tickets (advanced booking) for the selection of seats based on the selected zones based on a first come, first serve basis (date and time) as per payment received and stated in the Event Promoter’s bank statement within 14 days before the launch of the ticket sales.
  8. All ticket prices are exclusive of 6% GST.
  9. All bookings made via email or phone will be released within 24 hours if full payment (Ticket Price + 6%GST) is NOT received and/or proof of payment is not emailed to kru25@krustudios.com
  10. 1 ticket admits 1 person only.
  11. Admission to the Event is only on the day and time stipulated on the Ticket.
  12. No admission for infants and children under the age of 6
  13. No consumption of food and beverages is allowed inside the hall before, during and/or after the show
  14. No photography, video and/or audio recording (including live streaming on social media) of any kind is allowed during this performance
  15. Mobile phones and pagers must be switched off when entering the auditorium.
  16. Worn out/shabby jeans, round neck shirt, shorts, conspicuous attire, sports attire, sport shoes and slippers are not allowed.
  17. Lost or damaged tickets will NOT be entertained. Tickets will not be replaced or reissued, even if you have proof of purchase
  18. Holders of spoilt, unrecognized, tampered or non-genuine tickets will not be allowed entry.
  19. Kindly ensure that all tickets are purchased directly from the Event Promoter – KRU STUDIOS SDN BHD (kru25@krustudios.com). The Event Promoter is only responsible for tickets sold by the Event Promoter. Tickets purchased from non-authorized parties are at the Ticket Holder’s own risk and the Event Promoter reserves the right NOT to grant entry to the venue at its sole discretion. In the event of any issue, Ticket Holder will have to refer back to these parties accordingly.
  20. If requested, Ticket Holder agrees to cooperate in respect of providing evidence of identity, age, permitting the reasonable inspection of personal belongings and/or body checks; and confiscation of prohibited items such as weapons, illegal drugs and all other material that may harm other Ticket Holders based on the sole discretion of the Event Promoter.
  21. Ticket Holder shall observe and comply with all event rules/prohibitions including those pertaining to infant and child admission, late arrival, non-admittance, smoking, illegal photography and illegal audio-video recording and/or transmission.
  22. The Event Promoter reserves the right without refund or compensation to refuse admission and/or remove any person whose conduct is disorderly and/or unbecoming and/or may cause harm and/or incite anger of other Ticket Holders.
  23. The Event Promoter reserves the right to add, withdraw or substitute the event and/or vary advertised programs, event time, seating arrangement, audience capacity, and postpone, cancel, interrupt or stop the event due to technical issues, adverse and/or dangerous situations, or any other cause beyond the reasonable control of the Event Promoter.
  24. Sold tickets cannot be cancelled, cannot be redeemed for cash, cannot be transferred, cannot be resold, and are not exchangeable under any circumstances. Refunds on tickets will ONLY be made if the event is cancelled subject to the Terms & Conditions of Refunds Owing To Event Postponement or Cancellation, whereby:-
    1. The total refund for a Ticket shall be the face value of the Ticket purchased.  Personal arrangements including travel, subsistence, hospitality or accommodation relating to the Event which have been arranged by You are at Your own risk.  The Event Promoter shall not be liable for any loss of enjoyment or wasted expenditure in addition to refunding the face value of the Ticket.
    2. In order to claim Your refund, please take your original receipt issued by the Event Promoter to the designated venue/or return via email that shall be communicated should the Event be cancelled/postponed (a) within 2 weeks after the original proposed date of the Event for a cancelled or rescheduled Event.  Refunds will only be made to the person who purchased the Tickets, as stated in the original receipt issued.
  25. All Ticket holders agree to abide by the Terms & Conditions of the Venue, as stated in the Venue’s website.

For any enquiries, kindly call 03-22760038 or send an email to kru25@krustudios.com